Privacy Policy

1. Who We Are

MetaBuf Solutions is a software engineering and technology services company providing software development, mobile applications, web applications, backend systems, integrations, and related technology services.

For the purposes of this Privacy Policy, “MetaBuf Solutions,” “we,” “us,” or “our” refers to MetaBuf Solutions.

2. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

This may include:

• Your name
• Email address
• Phone number
• Company or organization name
• Job title or role
• Project requirements and business information
• Information submitted through contact or consultation forms
• Any other information you voluntarily provide to us

Please avoid submitting passwords, payment credentials, government identification numbers, or other highly sensitive information through general website forms.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Referring website
• Approximate location derived from technical information
• Date, time, and duration of visits
• Website interaction and performance information

Some of this information may be collected through cookies or similar technologies.

Enquiries sent through our forms

When you send us an enquiry through the contact, startups or dedicated-developers form, we collect what you type: your name, work email address, company (optional), what you are building, your project brief, and, if you choose to tell us, how you heard about us. We also record which form and page you used and the time of the enquiry. We use this to reply to you, scope your project, and keep a record of the enquiry.

Only if you have accepted analytics cookies, we also record where you came from (the website or campaign that sent you), the first page you visited after accepting, and your Google Analytics client identifier, so we can understand which channels bring genuine enquiries. If you have not accepted analytics, we record none of this. We do not store your IP address with your enquiry. We use it only briefly, in memory, to block automated abuse.

3. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests
• Schedule consultations and meetings
• Understand your software or business requirements
• Prepare proposals and project estimates
• Provide and manage our services
• Communicate with you about projects
• Improve our website, services, and user experience
• Monitor website security and prevent abuse
• Understand website usage and performance
• Comply with applicable legal obligations
• Protect our rights, property, and users

We do not collect personal information simply because it is available. We aim to collect and use information that is reasonably necessary for legitimate business purposes.

4. How We Share Information

We may share information with trusted third-party service providers that help us operate our business, such as:

• Website hosting providers
• Cloud infrastructure providers
• Analytics providers
• Communication and email platforms
• Scheduling and meeting platforms
• Security and fraud-prevention services
• Professional advisers where reasonably necessary

These providers are expected to process information only for legitimate purposes and in accordance with applicable contractual and legal requirements.

For enquiries sent through our forms, the providers we use are:

• Netlify, which hosts the website and securely stores each enquiry
• Google (Google Sheets), where our team views and manages enquiries
• Resend, which sends us an email alert containing the enquiry details
• Google (Tag Manager and Google Analytics 4), only if you accept analytics cookies. Until you choose, and if you reject, these are not loaded at all

We may also disclose information where required by law, legal process, or to protect the rights, safety, and security of MetaBuf Solutions, our clients, users, or others.

We do not sell your personal information.

5. Client and Project Information

If you become a client, additional information may be processed as part of delivering your project.

The information handled during a project depends on the nature of the engagement and may include technical, business, operational, or user information provided by you.

Where MetaBuf Solutions processes personal information on behalf of a client, the client may remain responsible for determining the purposes and means of that processing. Appropriate contractual arrangements may apply depending on the project.

6. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, system, or method of transmission over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.

Retention periods may vary depending on the type and purpose of the information.

Enquiries that do not become a project are kept for up to 24 months from the date of the enquiry. Information about clients is kept for as long as needed for contract, tax, and legal obligations. You can ask us to delete your enquiry at any time by emailing dev@metabufsol.com, and we will remove it from our storage, spreadsheet, and email.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for functionality, security, analytics, preferences, and other purposes.

You can learn more about our use of cookies through our Cookie Policy and manage available preferences through Cookie Settings.

We ask for your choice the first time you visit. Until you choose, nothing optional is loaded, and “Reject all” and “Accept all” are equally available. If you accept analytics, we load Google Tag Manager, which sets Google Analytics 4 to measure page views and interactions, for example clicks on WhatsApp, email and “Request a call” links, viewing a case study, and submitting an enquiry form. Advertising signals stay off unless you accept marketing. If you withdraw consent, we stop sending events and delete the Google Analytics cookies and the first-visit record we hold on your device.

9. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, which can include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format
• Lodge a complaint with an applicable data protection authority

To make a privacy request, contact us using the details below.

We may need to verify your identity before completing certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

11. Children’s Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from children through our general website.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. International Data Transfers

Because technology services and third-party infrastructure may operate across different countries, your information may be processed or stored outside the country where you are located.

Where required by applicable law, we take appropriate measures for permitted international transfers of personal information. The providers named in section 4 may process information outside the UK and the European Economic Area.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date shown at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact MetaBuf Solutions through our Contact page.

MetaBuf Solutions
Software Engineering & Technology Services
Contact: privacy@metabufsol.com